Mobility Management: Helping you get from Point A to Point B

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The Mobility Management of South Central New York is a collaborative project led by the Rural Health Network of South Central New York (RHNSCY) who saw a need to create a transportation program that helps people get from point A to point B, especially those in the rural communities of Broome, Chenango, Delaware, Otsego, and Tioga Counties.

Rural Health Network of South Central New York recognized that many residents of the Southern Tier and surrounding counties are faced with economic challenges that create barriers to accessing transportation difficult to impossible. Through funding from Care Compass Network’s Innovation Fund program, RHNSCNY and partners were able to expand the GetThere Call Center hours of operation, as well as implement a transportation toolkit and voucher program.

The GetThere Call Center is a one-stop resource that provides travel planning, referral, and one-on-one training on how to use public transportation as well as provide help to pay for transportation to health care appointments, all of which are provided free of charge. Health care providers, social workers, and family members can also call on behalf of anyone in need of transportation support. The call center is open Monday – Friday from 7am to 7pm at 855-373-4040.

Since the program’s inception 6 years ago, the Mobility Management of South Central New York has seen the number of calls for help and requests for transportation vouchers grow steadily. Below are several stats on how the voucher system is being utilized as of December 2017. MMSCNY also has their 2017 progress reports available on their website which breaks down their service usage by county.


About Rural Health Network of South Central New York
RHNSCNY is passionate about providing services and programs that help improve the health and well-being of those living in rural communities within Broome, Tioga, and Delaware counties, as well as Chemung, Chenango, Cortland, Otsego, and Tompkins counties through regional projects. The RHNSCNY provides services within five main areas: Rural Health Planning, Community Health Services, Mobility Management of SCNY, Food and Health Network of SCNY, and Rural Health Services Corps.