Welcome to Care Compass Network’s Learning Center. Here you will find training modules, PowerPoint presentations, helpful links, and webinars.
Click on the title to view any of our available trainings or webinars. Some trainings are only available on our learning platform, HWApps. In order to access those trainings, click on the title and log onto HWapps. Not registered? Click here for a walk-through on how to register with HWapps.
Title: September Quarterly Stakeholders Meeting: The Whys of Social Care Networks
Description: Why would a Managed Care Organization (MCO) or a Health System want a Social Care Network? Why would a Community Based Organization (CBO) want to be a part of this Social Care Network? During CCN’s quarterly stakeholders meeting, a group of panelists discussed how Social Care Networks can benefit organizations and shared their perspectives on the significant advantages of having, and being part of, a Social Care Network. Panelists include Robin Kinslow-Evans, Chief Strategy Officer, Ascension New York; Robin Cotter, Executive Director, Catholic Charities of Chenango County; Mark Ropiecki, CCN Executive Director; and Juliette Price, Chief Solutions Officer, Helgerson Solutions Group (HSG). The moderator was Lenore Boris, Chair, PAC Executive and Dean, College of Nursing, St. Joseph’s Health. Download presentation slides.
Title: August Lunch & Learn: CCN RITC Pilot Implementation Program
Description: The CCN Regional Trauma-Informed Care Network team shared progress, lessons learned, and success realized from the Trauma Informed Care (TIC) Pilot implementation. CCN’s four selected RTIC pilot sites began their journey in April & May 2021. Each pilot was challenged with 4 key priorities: 1.) Training of all staff on Trauma-Informed Care, ACEs, Trauma, and their impact, 2.) Developing an effective and sensitive trauma screening and follow-up care process, 3.) Building a strong referral system to foster and support healing, and 4.) Implementing a TIC approach across the continuum care that advances the importance of health and wellness programs for staff, patients, students, and families. Download presentation slides.
Title: DBT Part 3 – Being Your Best Self: Interpersonal Effectiveness and Mindfulness of Others
Description: Presenter Nicole Babcock, LCSW-R walks participants through a 3-part training on DBT skills. During session 3, attendees will gain an increased awareness of the importance of mindfulness to effective communication, and learn strategies for building patient motivation for these skills. Participants will also gain confidence in teach different skills and understand real-world application of these skills. This training was recorded on August 25, 2021. Download presentation slides.
Title: DBT Part 2 – Managing the Storm: Emotion Regulation
Description: Presenter Nicole Babcock, LCSW-R walks participants through a 3-part training on DBT skills. During session 2, attendees will gain a basic understanding of how the flow of skills is necessary for changing unwanted emotions and how to teach patients to recognize their own Skills Breakdown Point. Attendees will learn strategies for guiding patients to increase positive emotions by making choices that align with their short- and long-term goals. This training was recorded on August 4, 2021. Download presentation slides.
Title: How COVID-19 Impacted Efforts to Provide Transportation to Healthcare
Description: On Friday, July 23rd Care Compass Network held a panel discussion on how COVID-19 has greatly impacted efforts to provide transportation to healthcare. The conversation explored the changes the panelists made during the pandemic, the modifications they have maintained, the challenges they are still facing, as well as how we can avoid a transportation to healthcare crisis.
Title: Part 1 – Building the Foundation and Putting out Fires: Mindfulness and Distress Tolerance
Description: Presenter Nicole Babcock, LCSW-R walks participants through a 3-part training on DBT skills. During session 1, attendees will gain a basic understanding of the Biosocial Theory of Borderline Personality Disorder and the importance of replacing unwanted behaviors with new, more skillful and acceptable behaviors. Attendees will learn how to apply and reinforce different DBT strategies and skills. This training was recorded on July 15, 2021. Download presentation slides.
Title: What it Means to be Immune: A COVID-19 Virtual Community Fireside Chat
Description: This panel discussion focused on what it means for you and your family to be immune to COVID-19. This session was streamed live on Facebook on July 7, 2021 targeting the community residing in CCN’s West RPU (Chemung and Steuben Counties). Panelists Included: Dr. Wayne Teris, Care Compass Network; Dr. Saba Ahmed, The Guthrie Clinic; Dr. Russell Woglom, The Guthrie Clinic; Cheryl Henninger, Community Cares Healthcare Solutions/ Gerould’s Professional Pharmacy.
Title: Building Resilient, Food Secure Communities
Description: On June 25, 2021 Care Compass Network hosted a panel with four community-based organizations that are taking systems-based approaches to address food security, health, and build more resilient food systems and communities. Hear updates on regional food insecurity and learn about innovative programs and collaborative partnerships to create long-term impact and sustainable change.
Title: What it Means to be Immune: A COVID-19 Virtual Community Fireside Chat
Description: This panel discussion focused on what it means for you and your family to be immune to COVID-19. This session was streamed live on Facebook on June 23, 2021 targeting the community residing in CCN’s North RPU (Schuyler, Tompkins, and Cortland Counties). Panelists Included: Dr. Wayne Teris, Care Compass Network; Dr. Douglas Rahner, Family Health Network; Dr. Justine Waldman, REACH Medical.
Title: What it Means to be Immune: A COVID-19 Virtual Community Fireside Chat
Description: This panel discussion focused on what it means for you and your family to be immune to COVID-19. This session was streamed live on Facebook on June 22, 2021 targeting the community residing in CCN’s South RPU (Broome and Tioga Counties). Panelists Included: Dr. Wayne Teris, Care Compass Network; Dr. Katie Holmes, UHS Hospitals; Dr. Jagraj Rai, Ascension Lourdes Hospital; Christine Shaver, Tioga Opportunities, Inc.
Title: The Power of ONE: Community Driven Networks
Description: On Friday, June 11, 2021 nationally recognized speaker, Karis Grounds, Vice President of Health and Community Impact at 211 San Diego Community Information Exchange (CIE), shared some of the key components necessary to building a strong and sustainable CIE network. Karis shared how communities working within the CIE have experienced meaningful community impacts which allowed them to shift away from a reactive approach towards a proactive, person-centered care approach that focuses on inclusivity and health equity. Their CIE has brought partners together from across the continuum of care, creating one cohesive unit that utilizes a shared language, a database of community resources, and integrated technology platforms. During the last portion of the quarterly stakeholders meeting, Mark Ropiecki, Executive Director at Care Compass Network, shared an updates on the plan and advancements with the open and performance network concepts, along with a draft framework for a new program. Download PowerPoint presentation slides.
Title: Integrating Trauma-Informed Behavioral Healthcare with Medical Care: Pivoting to Serve Multiple Settings During the COVID-19 Pandemic
Description: In 2020, Ithaca College was awarded an Innovation Fund grant from Care Compass Network that aimed to integrate behavioral health care into medical care for older adults using a trauma-informed elder care model. Due to the COVID-19 pandemic, Ithaca College expanded their target audience to include primary care, hospital-based care, and hospice organizations in addition to long-term care facilities. The program also pivoted to include self-care and stress resilience for medical workers, as this aspect of trauma-informed care emerged as essential during the pandemic. In parallel, Ithaca College is developing a library of training videos on trauma-informed long-term care which will be available in the near future. This webinar was recorded on May 21, 2021.
Title: One Stop-shop for Local Health Information Needs
Description: In a hands-on interactive demonstration, the Population Health Team showed participants how to find up-to-date local health and population indicators and data from its new Community Health Data Center. CCN created a one-stop shop for your local health information needs, bringing together a range of demographic, health status, social determinants, and economic information. In addition, the Population Health Team demonstrated how to use the Social Determinants of Health Infrastructure Explorer, a community resource directory of more than 1,500 local agencies in CCN’s service area. This webinar was recorded on April 23, 2021.
Title: Transforming Workforce through Collaboration
Description: Care Compass Network’s March Lunch & Learn program, “Transforming Workforce through Collaboration,” focused on the outcomes of two impressive Workforce Transformation Pilots. Cheryl Henninger, RRT CEAC, Director of Operations at Gerould’s Healthcare Center/Community Cares Health Solutions shared the positive impact of their Assistive Technology Professional (ATP) Residency Program. Sharon Chesna, Executive Director from Mothers & Babies Perinatal Network of SCNY, highlighted the strong influence of their Leadership Development Program on Preparing Future Community Based Organization Leaders for Effective Partnering in Health Care Transformation. Both efforts have contributed to the development of a prepared and highly-competent workforce, as well as strengthened leadership infrastructures, assuring greater organizational capacity and improved health outcomes. This webinar was recorded on March 26, 2021.
Title: COVID-19 Brings Telehealth to the Forefront
Description: On Friday, March 12, 2021 Care Compass Network held an informative and interactive Stakeholders Meeting focused on CCN’s COVID-19 Telehealth Assistance Program (CTAP). The CTAP program was rapidly deployed in early 2020 to help 34 partners quickly transition from in-person visits to various virtual telehealth platforms. These efforts allowed partners to continue providing critical services and programs to our most vulnerable community members. Three partners shared their stories about the use of telehealth, the lessons learned, and most importantly the shining moments they’ve witnessed when helping community members remain connected to the services they need the most.
Title: The Space Between Empathy and Boundaries: Where Enough is Enough
Description: During Care Compass Network’s February Lunch & Learn Webinar, presenter Kathryn Simons, LCSW will discuss how to better take care of ourselves and set healthy boundaries during these challenging times. Kathryn Simons is a Program Manager at the Greater Binghamton Health Center and an independent Professional Development Consultant. She has a demonstrated history of working in the mental health care industry and is an experienced public speaker on the topic of wellness. This workshop was recorded on 2.26.21.
Title: Lunch & Learn Webinar: While Every Emergency is a Crisis, Not Every Crisis is an Emergency
Description: The Local Impact Broome County’s 911 Diversion Program and MHAST’s Crisis Respite House and Mobile Crisis Team Have Had on Diverting People from Emergency Room Visits. Michael Hatch, retired police lieutenant from the Johnson City Police Department and current Director of Crisis Services for MHAST (Mental Health Association of the Southern Tier), provided a dynamic overview of Broome County’s 911 Diversion Program, which was recently recognized as a best practice by the Crisis Intervention Team (CIT) International organization. He also provided a synopsis of MHAST’s Crisis Respite House and Mobile Crisis Team. This webinar was recorded on Friday, January 22, 2021.
Title: December Stakeholders Meeting
Description: Partners from across the region will reflect on how a $213 million investment has impacted regional health status, their organization, and more importantly, partners will share stories of how community residents have been blessed. Partners will share what they look forward to in continuing to scale promising practices. Learn how Care Compass Network’s Strategic Plan is designed to support on-going sustainable health care transformation. There is a significant amount of work ahead of us, but the future is bright because of each organization and person therein who have been participating in the transformation of the care delivery model. This webinar was recorded on Friday, December 11, 2020.
Title: COVID-19: A Pandemic Potpourri
Presenter: Wayne Teris, MD, CPE, FAAFP
Description: Care Compass Network’s Chief Medical Officer Wayne Teris, MD discusses some of the latest updates around COVID-19 and the pandemic. Dr. Teris also shared recommendations on how to best arm yourself, your family, and your co-workers for the upcoming winter season. This webinar was recorded on Friday, December 4, 2020.
Title: Lunch & Learn Webinar: Integration of Community Health Navigators
Presenter: Derrik Chrisler
Description: Derrik Chrisler, Vice President of Administration at Human Services Development shares best practices and lessons learned from their innovation project which was made possible through Care Compass Network. Derrik will discuss the impact regional partnerships realized by integrating community health navigators in emergency departments.
Title: Dialectical Behavioral Therapy
Presenter: Nicole Babcock, LCSW-R
Description: DBT (Dialectical Behavior Therapy) is an exciting evidence-based practice that can open doors for patients struggling to make progress with symptoms of Borderline Personality Disorder, PTSD, and other disorders. Although full training in this complex mode of therapy is time consuming and expensive, a basic understanding of some of the skills and strategies from DBT can provide a boost to progress in many therapy settings. Participants will be able to discern when it is appropriate to apply the skills and strategies of DBT-informed treatment, and when formal training in DBT is most important. We will then cover some of the techniques, skills and strategies from DBT that can make a difference in your own work with patients. This workshop was recorded on 10.29.20 during the 1st Annual Partnering for a Resilient Community Virtual Learning hosted by the CCN Regional Trauma-Informed Care Network.
Title: Self-Care and Professional Boundaries
Presenter: Kathryn Simons, LCSW
Description: Understanding the importance of self-care, empathy, and boundaries as prevention of and recovery from burnout and compassion fatigue. Recognizing link between our interactions, beliefs, and responses and how they are shaped by our histories and experiences. This workshop was recorded on 10.29.20 during the 1st Annual Partnering for a Resilient Community Virtual Learning hosted by the CCN Regional Trauma-Informed Care Network.
Title: Fireside Chat on ACEs in the Clinical Setting
Presenter: Nicole M. Brown, MD, MPH, MHS
Description: Share my experiences with screening for ACEs at the population-level (in the Bronx); Science behind ACEs and its Impact. Introduce trauma-informed care interventions that have been implemented in clinical settings. The importance of building a culture of Trauma-Informed Care and cross-sector partnerships to help build resilience. This workshop was recorded on 10.29.20 during the 1st Annual Partnering for a Resilient Community Virtual Learning hosted by the CCN Regional Trauma-Informed Care Network.
Title: Resilience Focused Art Therapy
Presenter: Emily Walsh, LCAT
Description: In her TED talk “The 3 Secrets of Resilient People,” Lucy Hone notes that the quality of your mindset is vital to resilience. In our time together, we’ll focus on strategies that support 1) Identifying what you can control 2) Letting go of what you can’t control and 3) Focusing on what’s good and what works. You will walk away with: 4 easy to use techniques. A personal Resource Map. 2 Meditation techniques. What you’ll learn: How to identify what is and isn’t within your control. Techniques that support you in letting go of what’s out of your control. Techniques that increase your knowledge of what’s working well in your life. Techniques that increase gratitude and decrease stress. This workshop was recorded on 10.29.20 during the 1st Annual Partnering for a Resilient Community Virtual Learning hosted by the CCN Regional Trauma-Informed Care Network.
Title: 5W’s (Who, What, Where, When & Why) of Trauma-Informed Care
Presenters: Erin Maxfield, DO and Michael Lavin, MD
Description: 5 Ws: Who, What, Where, When & Why to Trauma Informed Care? Share our TIC/ACEs research pilot implementation and Cabrini grant interventions for adults. Why TIC matters? Understanding who it impacts and what can we do to support each other in PC, organization and community. Promote resilience building and empathy. Staff training development. This workshop was recorded on 10.29.20 during the 1st Annual Partnering for a Resilient Community Virtual Learning hosted by the CCN Regional Trauma-Informed Care Network.
Title: An Introduction to Advance Care Planning for Persons With Developmental Disabilities
Presenter: Philip John Dzwonczyk, MD, FACP, AGSF
Description: Dr. Dzwonczyk provides an overview into Advance Care Planning for individuals with developmental disabilities. Dr. Dzwonczyk is the Medical Director at USH Hospitals, Palliative Medicine Services. This webinar was recorded on 9.25.20 during the Advance Care Planning virtual day of learning that was hosted by Care Compass Network and UHS Hospitals.
Title: Advance Care Planning & MOLST for People with Developmental Disabilities
Presenter: Katie Orem, MPH
Description: Katie Orem discusses the importance of Advance Care Planning for those with developmental disabilities. Katie is the Geriatrics & Palliative Care Manager and the eMOLST Administrator for New York State Excellus BlueCross BlueShield. This webinar was recorded on 9.25.20 during the Advance Care Planning virtual day of learning that was hosted by Care Compass Network and UHS Hospitals.
Title: An Introduction to the Mental Hygiene Legal Service
Presenter: A. Laura Bevacqua, Esq.
Description: A. Laura Bevacqua provides an overview of the role the Mental Hygiene Legal Service provides to those with developmental disabilities. A. Laura Bevacqua is a Principal Attorney at the Mental Hygiene Legal Service (MHLS). This webinar was recorded on 9.25.20 during the Advance Care Planning virtual day of learning that was hosted by Care Compass Network and UHS Hospitals.
Title: End-of-Life Care Decision-Making
Presenters: Annette Kasenko, RN and Cynthia Pross, RN
Description: Annette Kasenko and Cynthia Pross discuss the role of the Surrogate Decision-Making Committee (SDMC), the Health Care Decisions Act (HCDA), and provided a walkthrough of the SDMC forms. Annette Kasenko and Cynthia Pross are from the New York State Justice Center for the Protection of People with Special Needs. This webinar was recorded on 9.25.20 during the Advance Care Planning virtual day of learning that was hosted by Care Compass Network and UHS Hospitals.
Title: Integrating Primary Care and Behavioral Health: Making it Work in our Primary Care Clinic
Presenters: Jessica Conner, PsyD and Melissa Gagnon
Description: Dr. Jessica Conner, Behavioral Health Consultant, and Melissa Gagnon, Office Manager, will share how they applied the PCBH model, scope of practice, workflows, schedules, note templates, documentations, and the delivery of the brief intervention. Participants will also learn about the similarities and differences between a traditional therapist role vs the role of the Behavioral Health Consultant (BHC), and how to be financial sustainable and the positive impact on the primary care team and patients. This webinar was recorded on 9.17.20.
Title: Brief Intervention by National Council for Behavioral Health
Length: 5:45 Minutes
Description: The following instructional video demonstrates actions you can take to conduct a brief intervention within an integrated care setting.
Title: Warm Handoff Anxiety by National Council for Behavioral Health
Length: 5:58 Minutes
Description: The following instructional video demonstrates actions you can take to implement an effective warm handoff within an integrated care setting.
Title: Morning Huddle by National Council for Behavioral Health
Length: 4:07 Minutes
Description: The following instructional video demonstrates actions you can take to conduct a morning huddle within an integrated care setting.