Calendar of Events

Digital Clinical Trials: Elevating the Patient Experience @ Webinar
Jan 21 @ 1:00 pm – 2:00 pm
Youth Mental Health First Aid @ Sidney Memorial Public Library
Jan 22 @ 9:00 am – 5:00 pm
Applications of Play Therapy @ Webinar
Jan 23 @ 12:00 pm – 1:00 pm

This is a follow-up webinar to our webinar on play therapy by Ann Beckley-Forest. In this offering, Dr. Alyssa Swan will present about the applications of play therapy across diverse settings and address varying presenting concerns. You will learn about applications of play therapy and evidence-based play therapy approaches through case examples and resources available to play therapists. We will introduce advanced play therapy topics including appropriate play therapy responses, developmental considerations, play themes, and working with caregivers and families. Participants will be provided with resources to access supplemental learning and training opportunities as well as information about seeking credentialing as a play therapist.

Patient Communications, E-mail, and Texting – How to Meet Patient Requests for Information and Stay Within the HIPAA Rules @ Webinar
Jan 24 @ 1:00 pm – 2:30 pm
Patient Communications, E-mail, and Texting – How to Meet Patient Requests for Information and Stay Within the HIPAA Rules


Live webinar | Jan 24, 2020 | 1:00 PM EST | 90 Minutes | By : Jim Sheldon-Dean


Book Here


Pay 20% less, use coupon code- ‘LVL20’


This session will describe the information security compliance process, how it works, and how it can help you decide how to integrate e-mail and texting into your organization in a compliant way. You will learn how to use an information security management process to evaluate risks and make decisions about how best to protect PHI and meet patient needs and desires.




With the new HIPAA random audit program now getting under way, and increases in enforcement actions following breaches, now is the time to ensure your organization is in compliance with the regulations and meeting the e-mail and texting communication needs and desires of its providers and patients.

You need the proper privacy protections for health information, and the necessary documented policies and procedures, as well as documentation of any actions taken pursuant to your policies and procedures.


Your policies and procedures will probably need major revisions to maintain compliance in areas such as individual access of records, accounting of disclosures, and breach notification. And, of course, you will need to train your staff in all the new policies and procedures.

·     E-mail has long been a staple of people’s lives, but as we move into the new digital age, it seems everyone is moving to a new smart phone and wants to use it in all the incredible ways it can be used for health care purposes, including the use of e-mail and texting. Doctors are finding that texting is far more flexible, convenient, and effective than paging, and patients want to be able to use short message texting for handling of appointments, updates, and the like, where even e-mail or the telephone would seem inconvenient

·     In order to integrate the use of e-mail and texting into patient communications, it is essential to perform the proper steps in an information security compliance process to evaluate and address the risks of using the technology. This session will describe the information security compliance process, how it works, and how it can help you decide how to integrate e-mail and texting into your organization in a compliant way. The process, including the use of information security risk analysis, will be explained, and the policies needed to support the process will be described

·     But the process must also include consideration of various patient access requirements in the HIPAA Privacy Rule. There are new requirements to provide patients electronic access of electronically held PHI which raise new questions of how that access will be provided and how the information will be protected during and after access. And there has long been a HIPAA requirement for covered entities to do their best to meet the requests of their patients for particular modes of communication, and using e-mail or texting is no exception

·     The stakes are high – any improper exposure of PHI may result in an official breach that must be reported to the individual and to the US Department of Health and Human Services, at great cost and with the potential to bring fines and other enforcement actions if a violation of rules is involved. Likewise, complaints by a patient if they are not afforded the access they desire can bring about HHS inquiries and enforcement actions, so it is essential to find the right balance of access and control

·     HHS compliance audit activity and enforcement penalties are both increased, especially in instances of willful neglect of compliance, if, for instance, your organization hasn’t adopted the complete suite of policies and procedures needed for compliance, or hasn’t adequately considered the impact of e-mail or texting on your compliance

·     The session will discuss the requirements, the risks, and the issues of the increasing use of e-mail and texting for patient and provider communications and provide a road map for how to use them safely and effectively, to increase the quality of health care and patient satisfaction. In addition, the session will discuss how to be prepared for the eventuality that there is a breach, so that compliance can be assured


Areas Covered in the Session:-


·     Find out the ways that patients want to use their e-mail and texting to communicate with providers, and the ways providers want to use e-mail and texting to enable better patient care

·     Learn what are the risks of using e-mail and texting, what can go wrong, and what can result when it does

·     Find out about HIPAA requirements for access and patient preferences, as well as the requirements to protect PHI

·     Learn how to use an information security management process to evaluate risks and make decisions about how best to protect PHI and meet patient needs and desires

·     Find out what policies and procedures you should have in place for dealing with e-mail and texting, as well as any new technology

·     Learn about the training and education that must take place to ensure your staff uses e-mail and texting properly and does not risk exposure of PHI

·     Find out the steps that must be followed in the event of a breach of PHI

·     Learn about how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit


Why you should Attend:-


·     Smart phones and the Internet have changed the way people communicate and introduced new risks into the process. Now patients want to be able to communicate with their health care providers, and providers want to communicate with each other using these devices, and to be able to access, send, and receive health information. But communications using mobile devices has some inherent privacy and security risks that may put providers out of compliance

·     E-mail and texting present new challenges to health care providers, as there are simultaneously new requirements to share information with patients, and a new enforcement effort to ensure the privacy and security of Protected Health Information (PHI). Meeting both challenges requires careful consideration of all the regulations and technologies, as well as patient preferences and work flow

·     Most HIPAA covered entities now face difficult choices between compliance and ease of communication. Most organizations haven’t updated their information security risk analysis or policies and procedures and run the risk of breaches, rule violations, and fines in the event of mishandling of PHI using these new technologies


Who Will Benefit:-


·     Compliance Director

·     CEO

·     CFO

·     Privacy Officer

·     Security Officer

·     Information Systems Manager

·     HIPAA Officer

·     Chief Information Officer

·     Health Information Manager

·     Healthcare Counsel/Lawyer

·     Office Manager


To know more, please feel free to drop an e-mail you can also ring us at- +1-888-836-5269

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New Choices in Recovery Forum @ Broome County Library, Decker Room
Jan 27 @ 11:00 am – 1:00 pm
Lean Six Sigma Green Belt – Healthcare
Jan 28 @ 12:00 am – 11:45 pm

Training Via Online Distance Learning:
“The goal is to make healthcare more efficient, more effective, with higher quality and fewer errors – and, in the process, save lives.” – Dr. Mohammad Khasawneh
Pre-recorded rebroadcast of our September 2014 program

  • Open-book, open-note assignments due by the last day of session to be eligible for certification
  • Only through distance learning
  • Pre-recorded lectures and slides are available on our Blackboard course management system 24/7
  • Emphasize why implementation of Lean Six Sigma is vital to the continuous improvement of hospital operations, in specific; and healthcare delivery systems, in general
  • Several healthcare case studies and applications of Lean Six Sigma concepts will be presented
  • Educational games and group activities will be used
  • Recommend minimum of 30 to 40 hours for completing assignments
  • Notification of course completion will be approximately 6 weeks following the end of the session

Who Should Attend:

  • Healthcare Executives
  • Directors
  • Physicians
  • Nurses
  • Pharmaceutical Staff
  • Hospital and Office Administrative Staff
  • Industrial Management Engineers
  • Performance Improvement Specialists
  • Laboratory and Specialized Healthcare Services Staff
  • Clinical Staff
  • Insurance Company Staff
  • Anyone seeking Lean Six Sigma Green Belt certification


  • Continuous process improvement (CPI) in healthcare with emphasis on both Lean and Six Sigma concepts and methodologies;
  • Lean concepts and its applications in healthcare, such as 5s, waste reduction, value stream mapping, and error proofing;
  • DMAIC (Define, Measure, Analyze, Improve, and Control) to solve healthcare issues and transition CPI projects from one phase to another;
  • Basic statistical analysis methods and tools to determine key relationships between health system inputs and outputs;
  • The integration of both Lean and Six Sigma for achieving data-driven process improvement results in healthcare systems;
  • Team dynamics and leadership in healthcare domain to provide effectively successful healthcare projects.

Participants will be able to:

  • Recognize the need and key attributes of a successful Lean Six Sigma program in an organization; Describe the roles and responsibilities of a certified Lean Six Sigma Green Belt in a healthcare organization;
  • List the fundamentals of the DMAIC problem-solving methodology;
  • Use basic Lean Six Sigma tools for project definition and process baseline, and improvement analysis, implementation, and sustainability;
  • Define the need for advanced problem solving and improvement methodologies used by project teams;
  • Integrate Lean Six Sigma knowledge and tools to successfully implement, deploy, and sustain process improvements.

Upon request, participants will also receive a certificate of continuing education credits for a total of 3.3 CEUs from the Thomas J. Watson School of Engineering and Applied Science at Binghamton University.

Innovations in Mental Health Service Delivery and Implications for Providers @ Webinar
Jan 28 @ 12:00 pm – 1:00 pm

The behavioral health care landscape is constantly shifting: changes in health care policy, the continuing move to value-based payment, and new treatment technologies are combining to alter service delivery models. These changes present both challenges and opportunities for provider organizations. What are the implications for how service delivery will change? What will provider organizations need to do to succeed in this new environment? This webinar will discuss the current state of innovation in mental health treatment, then look ahead to future trends.

Mental Health and Suicide Prevention in Rural America @ Webinar
Jan 28 @ 12:00 pm – 1:00 pm


Mental Health and Suicide Prevention in Rural America

Tuesday, January 28, 2020
Noon to 1 p.m. PT


Suicide rates have recently risen in nearly every state in the U.S., with more dramatic increases in rural areas. In the January session of Hot Topics in Practice two leaders from Idaho discuss why local public health agencies should be involved in mental and behavioral health issues and the role they can play in suicide prevention in rural areas.

This one-hour webinar begins with a review of national data and trends around suicide—noting how these deaths are often undercounted—and a look at the important stressors and strengths rural communities can consider when addressing this issue. The presenters will then share how local data are being used to guide population health planning efforts in Idaho that emphasize awareness, prevention, and support. Particular attention will be given to strategies for building partnerships and promoting resiliency.

Carol Moehrle, District Director, Public Health – Idaho North Central District
Lora Whalen, District Director, Idaho Panhandle Health District

Register today to learn how robust data and partnerships can help rural communities address mental health and suicide.

This webinar is supported by the Harborview Injury Prevention & Research Center.

Important Notes About Hot Topics

Speaker slides are posted on our website the morning of the webinar. Each session is recorded and made available by the next day. Audio is available through computer or by phone.

Hot Topics in Practice is a monthly webinar hosted by the Northwest Center for Public Health Practice. Guest speakers from local, state, tribal, and national organizations present on current issues affecting public health practice.

Kinship Care Webinar Series: Understanding Issues and Resources to Best Support Caregivers Kinship 101 @ Webinar
Jan 28 @ 12:30 pm – 1:30 pm

Join Us for Our Upcoming CTAC Webinar!

Kinship Care Webinar Series:

Understanding Issues and Resources to Best Support Caregivers

Kinship 101

Tuesday, January 28, 2020

12:30-1:30 PM

Presented by:

Gerard Wallace, Esq. | Senior Co-Director, NYS Kinship Navigator

Rae Glaser | Co-Director, NYS Kinship Navigator

In New York State, there are an estimated 179,000 kinship caregivers. As a care manager, clinician, family peer advocate, youth peer advocate, or other provider, this webinar series will give you a better understanding of kinship care in New York State, the services available through the NYS Kinship Navigator, as well as information on financial assistance and legal options – so you can better support kinship caregivers. 

In Part 1 of this webinar series, Kinship 101 will cover the basics of kinship care: looking closely at the characteristics of both children and caregivers, their needs, and how children come into kinship care. The webinar will review the specialized kinship services available from the NYS Unified Kinship System of Care and describes many of the benefits and rights associated with kinship families. 

Youth Mental Health First Aid @ SUNY Morrisville - Norwich Campus
Jan 29 @ 8:30 am – 5:00 pm