Patient Activation Measures – Project 2.d.i

Overview

There are many reasons why people do not interact with the health care system, such as lack of knowledge of health issues, language, literacy, lack of insurance or understanding of coverage, cultural barriers, embarrassment, to name a few. Due to these issues, this project focused on developing a standardized process for gathering health trends data to identify, engage, and navigate Medicaid members (non- and low-utilizers of health care services) and the uninsured.

Network providers and social service agencies were trained to administer the Patient Activation Measures (PAM) survey and then use the results to navigate patients/ clients to appropriate services with the goal to reduce avoidable Emergency Room visits.

Download Project Evaluation White Paper for Patient Activation Measures – Project 2.d.i.